We strive to ensure you are satisfied with our products and services. However, if you are not satisfied with your purchase, please review our detailed return and refund policy below.
Order Cancellation:
If your order has not yet shipped, you may contact us to request a cancellation and refund. We will process your request within 24 hours.
Acceptable Return Conditions:
Please ensure the product and packaging are intact, with no visible signs of use, and do not affect resale. Otherwise, we may refuse the refund.
Please contact us within 30 days of receiving your order to request after-sales service. Our after-sales protection period is within 30 calendar days of receiving the goods.
Return Process:
Do not return the product directly to the shipping address! All return and refund requests must first be submitted to us. You can find all our contact information on the "Contact Us" page.
We will send you a return link. Please return the product to the warehouse address specified in the return link. The warehouse location may vary based on your location. You will be responsible for the shipping costs.
Once the return package is sent, it typically takes 7-30 days to reach our warehouse, depending on the distance between the warehouse and your location.
Return Shipping Fees:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds:
After we receive your return package and confirm that the product meets the return requirements, we will process your refund immediately. Usually, you will receive the refund within 3-7 days.
* Please allow an extra 3-5 days to process the returned items due to high processing volume in the warehouse.
If you paid by credit or debit card, refunds will be sent to the card-issuing bankwithin 5 business daysof receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you paid by PayPal, Klarna or other online payment providers, refunds will be sent to the PayPal, Klarna or the online payment method you chose within5 business daysof receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.
Except for the important interpretation, we will make a Refund, Resend, or Accept the Return for any of the following cases:
1. Orders Delayed.
Orders are lack tracking information, in transit, pending, and expired after 60 days from the date that the order departed from our warehouse. The following countries and shipping methods may be different:
For orders shipped to the USA, it is 38 days from the date that the order departed from our warehouse.
For Brazil, it is 110 days from the date that the order departed from our warehouse due to the strict customs clearance in Brazil.
For some special shipping methods, we cannot deal with your after-sales issues. (See the following important interpretation)
Notes:
Sometimes, the order arrives at the nearest post office to you and makes it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for you to contact the local post office or go to the post office for delivery.
2. Order not received.
We will not deal with the refund or resend if the tracking information shows the order has been delivered.
If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
Tracking Information Alert. The tracking information shows Alert, the reasons listed below:
Incorrect/insufficient Address.
No Such Number.
Recipient unknown.
Refused.
Do not pick up in time.
No safe delivery location.
Uncleared customs.
Others.
Notes:
The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics company.
We cannot offer a refund or resend if you don’t process the undelivered order or the package is destroyed by the logistics company.
If orders that have not been signed for are not handled in time or have been destroyed by the shipping company, SCACTO can not refund or resend the item.
3. Products Damaged.
We provide full refund or replacement if packages arrived are badly damaged.
We provide partial refund/replacement if packages arrive are partially damaged (except thread, slightly wrinkled, small scratches, etc.).
Notes:
For fragile products, a refund is highly recommended.
For damaged packing boxes, We cannot offer any refunds or other after-sale services due to the long-distance international delivery.
For ordinary products, you shall apply for after-sales service within 30 days after the package is delivered.
For electronic products, you shall apply for after-sales service within 30 days after the package is delivered.
4. Incorrect or Missing Products.
We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:
For incorrect products, we offer a full refund or replacement.
For products with the wrong color, size which doesn’t affect product function, etc., we offer a partial refund.
For parts missing which doesn’t affect product function, we may refund partial or resend the missing part; for parts missing which affect product function, we resend the product only.
For accessories, we will resend the accessories.
Notes:
For parts missing which doesn’t affect product function, we may refund partial or resend the missing part; for parts missing which affect product function, we resend the product only.
We always try to offer the best service. If you have any other questions, please feel free to contact us.
About Shipping
Our global warehouses are distributed in the following countries/areas: The United States, Europe, Thailand, China, and other areas. Our products are stocked at different warehouses, then we can fulfill the order separately based on the location of the inventory. We will give priority to arranging the delivery from the warehouse in your local area or the warehouses near you. If an item is oversold, then assign the order to the priority location where the item is stocked.
SHIPPING RATES
Estimated Fees:
We provide two options for delivery: Standard Delivery typically takes 15-30 days for most areas, while Express Delivery takes 3-7 days for most areas.
The shipping cost for Standard Delivery ranges from $5.99 to $12.99, depending on your location and the weight of the product. If your order amount reaches $89, Standard Delivery is free.
Express Delivery costs $25.99 or more, based on your location and the product weight.
Actual Shipping Fee
The actual shipping fee will be displayed at checkout once your actual destination address is inserted on the shipping page.
Shipping Guarantee Fee
Shipping Guarantee offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost. It is optional, you will be able to uncheck it if you do not need the shipping insurance.
Shipment processing times
Orders are processed within 1-7 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email.
Overnight delivery is only available for Orders with delivery addresses within the continental United States. Delivery delays can occasionally occur. Shipment to P.O. boxes or APO/FPO addresses， We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Shipment confirmation and order tracking, You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
Damages
We are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Note:
1）Business days do not include Saturday/Sunday and any public holidays.
2）These estimates are based on normal circumstances and are not a guarantee of delivery times.
3）Above shipping methods may be changed due to specific situation.
4）Shipping Time does not include a 1-2 day processing period required to process your order from the date your order is placed.
5）We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
6）If there is any shipping issue with your package, you must contact Customer Support within 180 days after your order was placed.
7）If you address is remote areas , we need to charge extra for the shipping fee.
