Frequently Asked Questions (FAQ)
📦 Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-10 business days. Express shipping options are available at checkout for faster delivery (2-5 business days).
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Contact our customer service team at support@innslane.com with your order number, and we'll guide you through the return process.
Do you offer exchanges?
Yes! If you need a different size or color, we're happy to help with exchanges subject to availability.
💳 Payment & Orders
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is it safe to shop on your website?
Absolutely! We use secure SSL encryption to protect your personal and payment information.
Can I modify or cancel my order?
Please contact us immediately at support@innslane.com. We'll do our best to accommodate changes if the order hasn't been processed yet.
👗 Products & Sizing
How do I find my size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing to our charts for the best fit.
Are your products true to size?
Most of our items fit true to size. Check individual product descriptions for specific fit notes and customer reviews for additional guidance.
What materials are your products made from?
Material information is listed on each product page. We offer a variety of fabrics including cotton, linen, velvet, and blended materials.
📞 Customer Service
How can I contact customer service?
Email us at support@innslane.com or use the contact form on our website. We typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9 AM - 6 PM CST.
Still have questions?
Don't hesitate to reach out! Contact us at support@innslane.com and we'll be happy to help.